Privacy Policy
Call Center Connections recognizes that respecting user privacy over the Internet is of utmost
importance. This privacy statement is designed to provide information about the
privacy and data collection practices for the site:
www.callcenterconnections.ca. The Site is operated by
Call
Center Connections.
If you have questions or concerns regarding this statement, you should first
contact our site coordinator at
clientservices@callcenterconnections.ca
or by postal mail to:
- Call Center Connections
- Attention: Customer Care Center
- 1134 Shoal Point Rd S.
- Ajax, Ontario, Canada
- L1S 1E2
Identifying Information. In general, you can visit the Site without telling
us who you are or providing any information about yourself. In some areas of the
Site, we ask you to provide information that will enable us to process an order,
offer services that require registration, assist you with technical support
issues or to follow up with you. Generally,
Call
Center Connections
requests identifying information when you:
-
Register on any of our web sites.
-
Place an order.
-
Provide feedback to an online survey or tell us about an
idea or suggestion.
-
Participate in a rebate program, contest, or other
promotional offer.
-
Request a SPECIAL SERVICE
-
Request information or files from technical support or
customer service.
In these instances,
Call
Center Connections will ask for
your name, address, e-mail address, phone number and other appropriate
information needed to provide you with these services. In all instances, if you
receive a newsletter or other mailing from us, you will always be able to
"unsubscribe" to these mailings at any time.
What
Call
Center Connections Will Do With Your
Information.
If you choose to give us personal information for any of the
purposes above, this information is retained by
Call
Center Connections and will only be used by
Call Center Connections to support your customer relationship with us. We will not add you
to a mailing list, or newsletter without your registration for this service. We
will only contact you if further information is required from you to complete a
service.
Call Center Connections does not share, rent, or sell any personally identifying information
provided through our Site (such as your name or email address) to any outside
organization for use in its marketing or solicitations. From time to time
Call Center Connections may use agents or contractors who
will have access to your personal information to perform services for
Call Center Connections (such as DATABASE MAINTENANCE,
FURTHER EXAMPLES), however, they are required by us to keep the information
confidential and may not use it for any purpose other than to carry out the
services for
Call
Center Connections. In addition,
Call Center Connections may also share aggregate
information about its customers and its web site visitors to advertisers,
business partners, and other third parties. For example, we might share that our
users are x percent PCs users and y percent Macintosh users. None of this
information, however, will contain personal, identifying information about our
users.
Call Center Connections On-line Store.
The
Call Center Connections On-line Store is designed to give
you options concerning the privacy of your identifying information. If you
choose, you can set up an account. This will allow you to have a customized
order page for express ordering and to view your purchasing history. To protect
your privacy, we have designed the Sites to include certain steps to verify your
identity before granting you access or enabling you to make corrections in an
account. You will always have access to this account information and can view
it, update it or correct it at any time. To access your information, you will
need to use a password.
When purchasing products through the our web site, the order form will also
ask you to provide a daytime telephone number. However, the telephone number is
only used to quickly resolve questions relative to an order, such as to clarify
customer email addresses that are inactive, or entered incorrectly.
Third Party Links
callcenterconnections.ca does provide links to other
sites. Other Internet sites and services have separate privacy and data
collection practices. Once you leave
www.callcenterconnections.ca, Call Center Connections cannot control, and has no
responsibility for, the privacy policies or data collection activities at
another site.
Cookies
At times, we will use a feature on your web browser to send your computer a
"cookie". We do not use cookies to retrieve any personal information from your
computer. We only use cookies to learn ways to enhance our Sites, and to give
you better, more personalized service while in our web site. You can reset your
browser to refuse all cookies or indicate when a cookie is sent. However, some
functions of the Sites will not function if you refuse cookies. These areas of
our web site will have information posted about cookies, and when a cookie will
be uploaded to your computer.
Children's Privacy Protection
Call Center Connections is sensitive to the heightened
need to protect the privacy of children under the age of 13. The vast majority
of the material on our web site is not intended for children and is not targeted
to children under the age of 13. We do not knowingly collect data from children
and, if we learn that we have received personal data from a child, we will
remove this information from our database.
Changes to this Policy
Call Center Connections may from time to time revise
its privacy policy. You should therefore periodically visit this page, so you
are aware of any such revisions. We will not, however, use your existing
information in a manner not previously disclosed. You will be advised and have
the opportunity to opt out of any new use of your information.
Contacting Us.
If you have any questions about our privacy policy and/or the
practices of our web site, you can
email us or write to:
- Call Center Connections
- Attention: Customer Care Center
- 1134 Shoal Point Rd S.
- Ajax, Ontario, Canada
- L1S 1E2
